Example product

Disfruta de una piel suave, cuidada y sin irritaciones con nuestra afeitadora eléctrica diseñada especialmente para zonas delicadas. Elimina el vello de forma rápida, cómoda y segura, sin tirones ni cortes, incluso en pieles sensibles. Ideal para rostro, piernas, axilas y zona bikini, te ofrece resultados visibles desde el primer uso, estés donde estés.

Orders and payments

How do I place an order?
Choose your product, add it to your cart, and complete the payment. You will receive a confirmation email with the details.

What payment methods do you accept?
We accept the methods available at checkout (card, Apple Pay/Google Pay and others depending on your area).

Can I cancel or modify my order?
If your order hasn't been processed yet, we can help you modify or cancel it. Please contact us as soon as possible.

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Shipping

How long will it take for my order to arrive?
Shipping usually takes between 7 and 15 business days (depending on the product and destination). We will notify you when your order is available.

How can I find out where my order is?
When your order ships, we will send you an email with the tracking number or the corresponding update.

Do you ship internationally?
It depends on the destination. If your country is listed at checkout, we can ship it there.

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Returns and refunds

Can I return a product?
Yes. We accept returns within 14 days of receiving the package, provided the product is unused and in its original packaging.

When will I receive my refund?
Once the return is approved, the refund is normally processed within 3–10 business days (depending on your bank).

What do I do if my product arrives damaged or incorrect?
Write to us with a photo or video within the first 48 hours and we will resolve it as soon as possible.

Car products (cold/snow)

Does the windshield cover fit any car?
Most are universal. Check the measurements on the product page to confirm compatibility with your model.

Does it protect against ice and frost?
Yes, it is designed to prevent frost/ice from adhering directly to the glass, making it easier to get out in the morning.

Can you fly in the wind?
Includes fastening systems (straps/hooks). Position it taut for maximum stability.

Can it be used in snow and rain?
Yes. It helps keep the windshield cleaner and drier. After use, let it dry before storing it.

How do you clean it?
Use a damp cloth and, if necessary, mild soap. Avoid abrasive products.

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Mobile accessories / content creation

Is it compatible with iPhone and Android?
We indicate compatibility on each product page. Many accessories are universal; others depend on the model.

Do I need to install an app?
Normally not. If any product requires special configuration, we will clearly indicate it.

Do the accessories work with the case on?
It depends on the thickness of the case. If it's too thick, it can interfere with magnets or grips. We recommend trying or using a thinner case.

Will it improve the quality of my photos/videos?
The right accessories improve comfort, stability, and light, which is especially noticeable in content for networks.

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Customer service

How can I contact VENUS?
You can contact us through the website's contact form or via the channel indicated on your Contact page. We'll get back to you as soon as possible.

Compra con total tranquilidad. Si no estás satisfecha con tu producto, dispones de garantía de devolución dentro del plazo establecido. Nuestro equipo de atención al cliente te ayudará en todo momento para que tu experiencia sea segura y sin preocupaciones.