Shipping and Returns
We want you to shop with complete peace of mind. Below, we clearly explain how our shipping and returns work, and what to do in case of any issues.
🚚 Shipping
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Estimated delivery time: between 7 and 15 working days , depending on the destination and the time of year.
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Order tracking: When available, you will receive an email with tracking information.
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Shipping address: Please ensure you enter your address correctly before confirming your order. We are not responsible for delays or losses due to incorrect addresses.
Tip: If you can't find the confirmation or tracking email, check your Promotions or Spam folders.
🔁 Returns
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Deadline to request a return: 14 calendar days from receipt of the order.
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Conditions: The product must be in good condition and without signs of misuse.
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How to request it: contact us through the Contact page, indicating your order number .
We will respond as soon as possible with instructions on how to complete the return.
📦 Incidents
If you have any problems with your order, we're here to help:
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Order not received: contact us and we will check the shipment status with you.
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Damaged or defective product: send us a photo of the product within 48 hours of delivery .
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Incorrect address: If the order has already been shipped, it may not be possible to modify it.
🔒 Secure payment
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All payments are processed using safe and secure methods .
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We do not store card data on our systems.
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If you have any questions during the purchase process, you can write to us and we will be happy to help you.
MIYONOS is the official VENUS store.
We offer tracked shipping , a 14-day return policy , and support within 24–48 hours.